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Card machines
I have a shop but trade online also. Can you help with both?
Yes. We offer an online payment gateway that allows you to take payments from your online store too.
Can I choose what type of terminal I get?
Our team will work with you to find the best solution for your business, whether that’s a fixed, portable or wireless device, or a combination.
Who do I contact if my terminal stops working?
If you are having technical issues with your terminal, you can contact our helpdesk or call us on 0818 882 600.
They will try to resolve the issue with you, or they can arrange for an engineer to visit your store if the issue cannot be fixed over the phone.
Are my transactions safe and secure?
Yes, we only use technology that is certified and approved. We can also assist you in becoming PCI compliant, which lowers any monthly PCI fees.
What cards are accepted?
All major debit and credit cards are accepted, including Mastercard, Visa, and American Express (with a separate agreement.) All our card terminals have contactless built-in including Apple Pay, Google Pay, and Samsung Pay.
Can I accept contactless payments and payments over the phone?
All our card terminals support card not-present transactions.
Who will set up my card terminal(s)?
One of our engineers will come out to set up your new terminal & show you how to use it.
I’m a NI / UK Merchant, where can I find a PSR pricing tool?
You can find the PSR pricing tool for all NI & UK merchants over on our partner, AIB Merchant Services website https://www.aibms.com/psr-comparison-tool/
Fundraising
Who is this fundraising platform for?
Payzone’s Fundraising platform is for anyone who wants to go cashless with their fundraising activities. This includes charities, corporates, schools, clubs, organisations and communities.
We don’t have a website; can we take online donations
Yes, you can still take online donations.
You can use a donation link and share it on your social media platforms, within email communications, or by using QR codes or NFC technology.
This link will bring donors directly to the fundraising platform, allowing them to easily make contributions and donations.
How do I get started with Payzone fundraising?
You can sign up for free, with no obligations. Contact our team today.
They will talk you through the fundraising platform and help you get set up if you want assistance.
We can help you with your merchant services setup and discuss any preferences or requirements you may have.
Once your bank account is connected, you can start creating live fundraising activities straight away.
What will the donors see?
The page displayed to the public can be customised to suit your own branding.
You can share links that point directly to an individual product or campaign, or point donors to a page that contains all your activities, allowing them to choose which ones they would like to support.
What does my donor need to do?
To donate, the donor clicks on the link you have shared; which could point directly to a specific campaign page or to view all your fundraising activities.
Donors then add their chosen item(s) to their cart, answer any questions you have set, and pay.
You decide if you require donors to register their details and create an account in order to donate.
Do donors need an account?
No, your donors do not need a Payzone account.
However, if you get a lot of repeat donations, it can be helpful to ask your donors to set up accounts.
The benefit to your client is that each time they pay you they don’t need to enter all their details again - they just log in.
The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Payzone's fundraising platform.
What type of donations can I accept?
You will be able to process donations from Visa, Mastercard, and American Express.
Where does the funds raised go?
Funds go directly to the bank account, with no middleman.
If you are using Stripe, the funds will reach your account on a 7-day rolling basis.
With other merchant service providers, the funds will go directly to your bank account overnight.
Your bank reconciliation will reflect these settlement periods.
What is Stripe?
Stripe is a payment processor that helps thousands of organisations around the world accept payments online. Stripe enables funds to reach your account quickly and securely. Stripe is certified to PCI Level 1, the highest level of certification available. Stripe is used by thousands of organisations around the world, and it can process payments from all major credit and debit cards.
How will I know when someone has donated?
When a payment is processed a receipt is automatically generated and delivered via email to both your donor and you.
You also have access to a full suite of reports detailing all payments received.
Can I refund the donors?
Yes, you can issue a full refund or a partial refund. If you choose to issue a refund the donation is automatically refunded to the card used in the purchase.
School payments
How do we get started with the school solution?
You can sign up for free, with no obligations. Contact us today.
We will talk you through the platform and help you get set up if you want assistance.
We can help you with your merchant services set-up.
What is 'merchant services'?
Merchant services provide the mechanism for payments made using a card to be routed to your bank account.
You have the option to choose AIBMS or Stripe as your merchant services provider when using our school platform.
Can you upload student data?
Yes, you can upload student data and class information.
We don't have a website, can we take online school payments?
Yes, you can still take online payments with our platform.
Is it easy to include on the school website?
Yes.
Using our platform, you can create a button to match your branding and you then simply copy and paste the HTML code onto your webpage.
What will parents see?
The page displayed to parents can be customised to suit your school's branding.
You can share links that point directly to an individual product or campaign, or point parents to a page that contains all your activities.
Do parents need an account?
No, parents do not need an account.
However, if you get a lot of repeat transactions, it can be helpful to ask parents to set up accounts. The benefit to your client is that each time they pay you they don’t need to enter all their details again - they just log in. The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Payzone’s platform.
Club payments
How do we get started with the club solution
You can sign up for free, with no obligations. Contact us today.
We will talk you through the platform and help you get set up if you want assistance.
We can help you with your merchant services set-up.
What is 'merchant services'?
Merchant services provides the mechanism for payments made using the card to be routed to your bank account.
You have the option to choose AIBMS or Stripe as your merchant services provider when using our platform.
We don't have a website, can we take online club payments?
Yes, you can still take online payments with our platform.
Is it easy to include on my clubs website?
Yes.
Using our platform, you can create a button to match your branding and you then simply copy and paste the HTML code onto your webpage.
What will my club members see?
The page displayed to your members can be customised to suit your own branding.
You can share links that point directly to an individual product or campaign, or point members to a page that contains all your activities.
Do our club members need an account?
No, your members do not need an account.
However, if you get a lot of repeat transactions, it can be helpful to ask your members to set up accounts. The benefit to your client is that each time they pay you they don’t need to enter all their details again - they just log in. The other benefit to them is that within their account they will have a full statement of all payments they have made to all organisations that use Payzone’s platform.
Need help?
Complete our enquiry form and we will make sure the right person gets in contact with you
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