Ways of working with Payzone

Documents

• Self-bill invoices for pre-paid phone credit (PPC) are issued on a Monday for the week prior (Mon-Sun) and will be debited on the following Thursday
• The 'Transaction & DD summary' for services or bill-pay transactions is issued on Tuesday for the week prior (Mon-Sun)
• Terminal rental invoices are issued during the middle of each month
• Direct debits occur during the middle of each month.
   

Invoice distribution

• Invoices are issued by email. No paper copies. Invoice history is available on the Merchant portal.
• If you wish to update your email please contact accounts@payzone.ie
• Print off your invoices weekly as the Merchant portal only retains 12 months of documents.
   

Reconciliation

• To reconcile your billing to terminal transactions run the 'end of the day' report on the terminal
• Reconcile your accounts regularly (weekly/bi-weekly/monthly) to ensure that you are not missing any documents.
   

Credit requests

Learn how to apply for a credit here.

• If a till operator makes an error or if a customer requests a refund due to an error, you can reverse the transaction. If this does not work, you can request a credit through the Merchant portal.
• Requests can not be older than 3 months. Credits are processed within 4 weeks on average.
• It is not possible to request credits for M50 and Natural Gas Cards.
   

Terminal rolls

Learn how to order terminal rolls here.

• Order till rolls online using the merchant portal. Subject to availability and fair usage.

Note: If you suspect a fraudulent transaction you should contact us immediately with all the transaction details such as dates, times, amounts, etc