Cookie policy

Date:  14th August 2023

Cookies on Payzone's website

Cookies are small files that are created and saved on your phone, tablet or computer when you visit a website.
Cookies are not viruses or computer programs. They are very small, so they do not take up much space.

Cookies make our website work, keep it secure, remember your choices and store information about how you use the website. This information could be about the pages you visit and how you interact with the content on them.

We use cookies to get an understanding of how we can improve the website. This data helps us to support the provision of information and functionality and to make sure this information is up-to-date and relevant with personalised content, advertising and marketing in conjunction with our third-party marketing partners.

Types of cookies we use

We use four different categories of cookies.

• Strictly necessary cookies
• Analytical cookies
• Functional cookies
• Targeting cookies

The tables below explain these categories and related cookies under the following headings:

• Cookie subgroup refers to the party who has created the cookie.
• Cookies refers to the name of the cookie
• Lifespan refers to how long before the cookie expires 
• Cookies used refers to where the cookie resides. “1st Party” refers to cookies that live on Payzone webpages. “3rd party” refers cookies that live on other service providers webpages whom we partner with.

Strictly necessary cookies

Strictly necessary cookies make our website work and cannot be switched off in our systems.

These cookies are essential for you to browse the website and use its features, such as page navigation, accessing secure areas of the site and complying with data protection and electronic privacy legislation. We can set these cookies without needing your consent as they are essential. These cookies do not store any personally identifiable information.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Analytical cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Targeting cookies

These cookies may be set through our website by us or by our third-party partners. They may be used by us or by our third-party partners to store information about your preferences and to show you relevant adverts on our website or our third-party partner’s websites, to personalise our website, to tailor our marketing communications to you and to measure and improve our performance. These cookies may not contain any information that personally identifies you, but other personal data that we store about you may be linked to the information stored in and obtained from the cookies. You can choose to disable these cookies, but you will experience content and adverts that are less relevant to you.

Information that our cookies collect

Cookie browser data

This gives us information on:

• the time and date you were on our site
• the pages you looked at, for how long and how you engaged with the pages
• which cookies you gave permission for us to use

Device data

This gives us information on:

• the type of device you are using to access the internet, for example, a mobile phone, tablet, laptop or desktop computer
• the operating system you are using, for example Microsoft Windows
• the type and size of the screen you have
• the browser version you use, for example Chrome, Safari, Firefox

Log data

This is information on when you used the website, how long you were on it for and what you searched for.

Location data

This tells us the country and county you were in when you used the website.

Analytical data

Data about how you use the website. For example, how often you visit.

Consent and cookies

We automatically set cookies that are strictly necessary. We do not need your consent to use them. You cannot change these or opt out because these are needed for the website to work properly. For all other cookies, we need your consent. We use cookies to save your cookie preferences.

How you can control your cookie settings

Other, non-essential cookies are very useful to us or to you, but as these cookies are not essential to the working of our website we require your consent before we place them on or access them from your device. Our default setting is to have these non-essential cookies turned off unless you choose to allow them.

If you want to accept, manage or disable the cookies on our website, you can do this at any time by clicking the cookie icon in the left-hand corner of every page. If you do not change your preference, your current preference will continue to apply.

A cookie will record your choices and will ask for consent again when the cookie consent expires, which is 6 months from the date you last provided it to us. 

No matter what cookie settings you choose, you should be able to visit all pages on our website. But some additional features may not be available to you. For example, if you have not accepted our functional cookies then videos will not play. 

You may also need to clear cookies set on our website from previous web browsing sessions. You can do this in your browser settings however this will clear all cookies including the essential cookies. 

Access to your cookies data 

Only Payzone staff and partners who are directly involved with providing services to our website will have access to cookies data collected by this website.

All Payzone staff and suppliers who may have access to personal data are bound to data protection agreements. They are obliged to keep your personal data secure. They can only use it for the purposes specified by Payzone.

Our suppliers are made up of:

• Advertising, PR, digital and creative agencies
• Market and customer research providers
• Social media platforms
• Website and app developers
• Website hosting services provider

We have a contract with these suppliers to keep your information secure. They can only use this information with our specific instructions. We only disclose to them or allow them to access information that is necessary for them to provide their services.

Analytics

The website uses analytics tools. We use analytics cookies to pseudonymously define new visitors, analyse, plan and improve the service. We also use them to track activity on the website, such as where visitors stop using the website.

Pseudonymised data will not include any of your personal data including your IP address. Our website does not collect analytics data without your consent and is set to ‘Off’ by default. You can change your consent to the processing for analytics purposes at any time.

Data transfer outside of the European Economic Area (EEA)

We use analytics tools to collect information about your use of this website. Some of our analytics providers process the pseudonymised data in the United States of America (USA). The technical measures taken in the collection of the data should mean that no personal data is transferred outside the EEA.

We have anonymised IP addresses for analytics purposes on this website which means that no individual can be identified by their IP address. We acknowledge that there remains a risk that the data could be recombined with other data held by our processor that was not collected from our websites.

Otherwise, we do not transfer any other personal data about you outside the EEA. If we need to transfer your personal data outside the EEA, we will make sure the provisions of Chapter V of the General Data Protection Regulation (GDPR) are complied with.

All information we get through cookies and analytics will be treated in confidence. We will never sell, trade or give your details to third parties unless we're required to do it by law.

Your data protection rights

ePrivacy rights

Your privacy rights state that you have the right to withdraw your consent to cookies.

Data protection rights

Your data protection rights include the right to access, the right to object, the right to object to automated processing and the right to review your data. View our privacy policy here. 

Making a complaint

If you are unhappy with the way that we have processed your personal data, contact Payzone’s Data Protection Officer.

If you would like to make a complaint about how your Data is being processed by Payzone, or how your complaint has been handled, you have the right to lodge a complaint by email to dpo@payzone.ie or in writing directly to;

Data Protection Officer
Payzone Ireland, 
4 Heather Road,
Sandyford Industrial Estate, 
Dublin 18
D18 PD83

You also have a right to complain to the Office of the Data Protection Commissioner at Canal House, Station Road, Portarlington, Co Laois or by telephone at 1890 25 22 31 and/or by email to info@dataprotection.ie. 

You can lodge a complaint if:

• we are unable to resolve your complaint about how your personal data is being processed
• you are not happy with how your complaint has been handled